What New York Homeowners Say About Level Two Chimney New York
Reviews matter because chimney work happens in the parts of a home you rarely see. A flue liner, a smoke chamber, a crown: these aren’t things most New York homeowners inspect before and after a job. That’s why we hand you photos and a written report on every visit, and why we’ve completed more than 38,000 inspections and cleanings since 2009. The comments below come from customers across the five boroughs who saw the condition of their chimney with their own eyes before making a decision.
Recent Reviews
“The tech showed me the camera feed from inside my flue before anything was recommended. There was a visible gap in the clay liner about six feet up and the written quote explained exactly what needed to happen. No pressure, no vague ‘you need work’ talk. I had the report in my hand before he left.”
Dustin Q., Astoria
“I’d been told by another company that I needed a full liner replacement. Level Two came in for a second opinion, ran the camera scan, and pointed out that the liner had minor spalling but was still structurally sound for now. They wrote up what to watch for and told me I could safely wait a season. That honesty is why they’ll be the ones doing the work when it’s actually time.”
Bethany K., Park Slope
“Our chimney cap had rusted through and birds were getting in, which meant nests and debris. They replaced it with a proper stainless cap, showed me photos of the old one and the new one, and the written price on the sheet matched the final bill to the penny. That business about a written price before work starts isn’t marketing. It’s real.”
Dustin Q., Riverdale
“I scheduled a sweep before burning season because we’d been getting a faint smoke smell in the living room. The tech found Class III creosote, which is the shiny, tar-like buildup that’s the most dangerous kind to leave in a flue. He cleaned it thoroughly, showed me the before and after photos, and now the fireplace draws properly. The whole visit felt like a science report in the best way.”
Bethany W., Forest Hills
“The crown on our chimney was cracked in three places, letting water seep into the masonry. They explained what a crown is, why the cracking happens with freeze-thaw cycles in New York winters, and gave me a written scope of work with the exact materials listed. The repair was done cleanly and the photo record after completion was thorough. I know exactly what I paid for.”
Bryce Q., Bay Ridge
“We bought a 1920s brownstone and had no idea what condition the chimney was in. The Level Two tech did an NFPA 211 Level 2 camera inspection, walked me through every frame of the footage, and gave me a written assessment item by item: flue liner condition, smoke chamber, crown, cap, masonry. Some things needed attention, some didn’t. For once, I didn’t feel like I was being sold a renovation I didn’t need.”
Bethany K., Harlem
Why Customers Trust Us
Every review above mentions the same things: a written price before any work begins, camera evidence of the actual condition, and a clear explanation of what’s urgent versus what can wait. That’s deliberate. This is how we’ve operated since 2009, and it’s written into the Haven Standard that governs every job. Clause 1 requires a written price, written scope, and written warranty before a tool comes out. Clause 4 requires a documented photo record on every visit. When a customer says “the quote matched the bill” or “they showed me the camera footage,” that’s the system working. We don’t ask you to take our word for anything. We hand you the evidence. If you have a written estimate from another company, bring it in: we’ll give you a free second opinion on it. Call (551) 213-5548 and we’ll schedule a camera-scan inspection with a named tech, a text when they’re on the way, and the same written standard every customer above received.
Written by Corrine Halstead, Owner at Level Two Chimney New York, serving New York since 2009.